PROBLEM
Contact centers invest thousand of dollars recording and storing their phone calls.
Despite this,
they waste critical data useful to discover client satisfaction and service quality.
Client Satisfaction
Less than 18% of phone call customers fill up satisfaction surveys
QUALITY
Less than 10% of recorded calls are randomly picked for quality analysis.
EMOTIONAL INTELLIGENCE
Lack of E.I. indicator to improve the service team performance.
OUR SOLUTION
Artificial Intelligent system using redundant DNNs and DSP to detect imperceptible speech variations in tone, pitch and volume to recognize person´s emotion
Language and conversation context independent
Modular and efficient design able to adapt to any client
Customizable reports and dashboards
REPORTS & DASHBOARDS
Would you like to start a project with us?
Let’s make an appointment to demo what we can do for you.