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EmoCall helps phone call service businesses to

better understand their customers and employees

using Artificial Intelligence and Big Data analytics.

 

 

 

Know costumers and employees

better than themselves

PROBLEM

Contact centers invest thousand of dollars recording and storing their phone calls.

Despite this,

they waste critical data useful to discover client satisfaction and service quality.

Client Satisfaction

Less than 18% of phone call customers fill up satisfaction surveys

QUALITY

Less than 10% of recorded calls are randomly picked for quality analysis.

EMOTIONAL INTELLIGENCE

Lack of E.I. indicator to improve the service team performance.

OUR SOLUTION

Artificial Intelligent system using redundant DNNs and DSP to detect imperceptible speech variations in tone, pitch and volume to recognize person´s emotion

Language and conversation context independent

Modular and efficient design able to adapt to any client

Customizable reports and dashboards 

REPORTS & DASHBOARDS

Would you like to start a project with us?

Let’s make an appointment to demo what we can do for you.

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