Contact centers invest thousand of dollars recording and storing their phone calls.
they waste critical data useful to discover client satisfaction and service quality.
Less than 18% of phone call customers fill up satisfaction surveys
Less than 10% of recorded calls are randomly picked for quality analysis.
Lack of E.I. indicator to improve the service team performance.
Artificial Intelligent system using redundant DNNs and DSP to detect imperceptible speech variations in tone, pitch and volume to recognize person´s emotion
Language and conversation context independent
Modular and efficient design able to adapt to any client
Customizable reports and dashboards
REPORTS & DASHBOARDS
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