Contact centers waste money and resources to measure customer satisfaction and their service quality.
Despite this, common practices are not effective:
Less than 18% of phone call customers fill up satisfaction surveys
Less than 10% of recorded calls are randomly picked for quality analysis.
Lack of E.I. indicator to improve the service team performance.
They are overlooking the most important resource: The phone call itself!
Artificial Intelligent system for speech emotions recognitions combine with statistical analytics to measure client satisfaction and service quality in live or recorded phone calls.
EmoCall is also:
Language independant (western languages)
Conversation context free (it does not know what is saying)
Modular and flexible to adapt to all soft phone systems
Customs reports and dashboards
REPORTS & DASHBOARDS
Would you like to start a project with us?
Let’s make an appointment to demo what we can do for you.